Refund & Returns Policy
Last Updated: September 6, 2026
We want you to feel confident when purchasing from The Empty Medication Bag. Because we offer different types of products—including physical merchandise, print-on-demand products, digital products, and subscriptions—the return and refund rules vary depending on what you purchase.
This Refund & Returns Policy explains how cancellations, returns, refunds, damaged products, and subscription cancellations are handled.
1. Standard Physical Products
Unless otherwise stated on the product page, eligible physical products may be returned within 30 days of delivery.
To qualify for a return, the item must be:
- unused;
- unworn;
- unwashed;
- unaltered;
- in its original condition; and
- otherwise eligible for return under this policy.
Please contact us before sending anything back. We will provide return instructions and, when applicable, the appropriate return address.
Do not send a return without first receiving return instructions from us. Returns sent without authorization or to an address other than the one provided in our return instructions may not be accepted.
For ordinary returns, such as a change of mind or ordering an unwanted eligible product, the customer is responsible for return shipping costs.
Original shipping and delivery charges are generally non-refundable.
These limitations do not apply where the return results from our error or where applicable law provides otherwise.
2. Print-on-Demand and Custom-Produced Products
Some products sold by The Empty Medication Bag are produced specifically for an individual order through print-on-demand fulfillment providers.
Because these products are made after an order is placed, we generally do not accept returns or exchanges for change of mind, incorrect size or color selection, or similar customer preference reasons.
If a print-on-demand product arrives damaged, defective, misprinted, or materially different from what was ordered, please contact us so we can investigate and arrange an appropriate replacement or refund when applicable.
Please contact The Empty Medication Bag, rather than the fulfillment provider, regarding problems with an order purchased from us.
3. Damaged, Defective, Misprinted, or Incorrect Products
If you receive an item that is damaged, defective, misprinted, or incorrect, please contact us within 14 days of delivery whenever possible so we can resolve the problem promptly.
We may request information such as:
- your order number;
- a description of the problem;
- photographs clearly showing the issue; and
- photographs of the packaging when relevant.
After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution.
When a covered problem is caused by an error on our part or in fulfillment, we will cover the appropriate shipping costs associated with resolving it.
The 14-day reporting request does not limit any longer rights you may have under applicable law.
4. Digital Products
Digital products, including downloadable guides, journals, worksheets, PDFs, and similar content, are generally non-refundable once access to or delivery of the digital product has begun.
Before access or delivery begins, we may consider a cancellation or refund request when appropriate.
If a digital product is defective, cannot be accessed because of a problem on our side, or is materially different from its description, please contact us so we can attempt to correct the problem or provide an appropriate remedy.
Nothing in this section limits cancellation, withdrawal, refund, or other rights provided by applicable law.
5. Paid Trials
Some subscriptions may begin with a 30-day paid trial.
The price of the trial, the price and billing frequency that will apply afterward, and the automatic renewal terms will be disclosed when you subscribe.
Once access to subscriber content has begun, the paid trial is generally non-refundable, except where required by applicable law or where there has been a billing or other error attributable to us.
You may cancel during the trial period to prevent the subscription from converting to the regular recurring subscription.
Cancellation must be completed before the applicable renewal occurs to prevent the next scheduled charge.
6. Recurring Subscriptions
Recurring subscriptions may be canceled at any time using the cancellation options available through your account or another cancellation method we provide.
Unless otherwise stated at the time of purchase, cancellation takes effect at the end of the current paid billing period. You will generally continue to have access through the remainder of that period, and the subscription will not renew afterward.
Payments for a billing period that has already begun are generally non-refundable, and we do not ordinarily provide prorated refunds for unused portions of a billing period.
We may provide refunds or other adjustments for duplicate charges, billing errors, problems attributable to us, or other circumstances when appropriate. Any rights provided by applicable law continue to apply.
7. Sale, Promotional, and Discounted Items
Purchasing an otherwise eligible product during a sale, promotion, or with a coupon does not automatically make the product final sale.
Eligible discounted physical products generally follow the same return requirements as full-price products.
Any approved refund will be based on the amount actually paid for the returned product rather than its original or regular retail price.
If a particular product is designated Final Sale, that restriction will be disclosed before purchase.
Other exclusions in this policy, including those applying to print-on-demand and digital products, continue to apply regardless of whether a discount was used.
8. Exchanges
We do not ordinarily process direct exchanges.
If an eligible standard physical product is not right for you, you may request a return under this policy and place a new order for the product, size, or color you prefer.
Print-on-demand and custom-produced products remain subject to the restrictions described above.
9. Non-Returnable Items
The following are generally not eligible for ordinary change-of-mind returns:
- products showing signs of wear, washing, use, alteration, or damage occurring after delivery;
- products returned outside the applicable 30-day return period;
- print-on-demand or custom-produced products, except for covered defects, damage, misprints, or fulfillment errors;
- digital products after access or delivery has begun;
- gift cards, if offered;
- products clearly identified as Final Sale before purchase; and
- other products that cannot be returned where permitted by applicable law.
This list does not eliminate any mandatory rights or remedies available under applicable law.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
For standard physical products, we will make reasonable efforts to cancel an order before it enters fulfillment. If we are able to stop the order, we can cancel it and issue the appropriate refund. If the order has already shipped, an eligible product may instead be returned under this policy after delivery.
Print-on-Demand Orders
Print-on-demand orders generally enter production shortly after an order is placed. Because of this, we cannot guarantee that a print-on-demand order can be canceled or changed after checkout.
If you contact us immediately, we will check whether the order can still be stopped. Once production has begun, however, the order generally cannot be canceled or changed because of an incorrect size or color selection, change of mind, or similar reason.
Please carefully review product selections, quantities, and shipping information before submitting a print-on-demand order.
This does not affect our policy for damaged, defective, misprinted, or incorrect products or any rights provided by applicable law.
11. Return Shipping and Original Shipping Charges
For an ordinary eligible return, the customer is responsible for the cost of returning the product.
Original shipping and delivery charges are generally non-refundable.
If the return results from an item being damaged, defective, incorrect, or from another error attributable to us or our fulfillment process, we will cover appropriate shipping costs as part of resolving the issue.
Different requirements may apply where required by applicable law.
12. Lost or Missing Shipments
If tracking information indicates that an order may have been lost in transit, please contact us. We will work with the applicable carrier or fulfillment provider to investigate the shipment and, when appropriate, arrange a replacement, refund, or other resolution.
If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery location, household members or neighbors where appropriate, and any information provided by the carrier. Then contact us if the package remains missing.
We will review the circumstances and assist with an investigation. A replacement or refund may be provided when appropriate based on the circumstances and applicable law.
13. Refused and Undeliverable Packages
If a package is returned to us or our fulfillment provider because of an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to accept or collect the package, or another customer-related delivery issue, we will determine what options are available.
Additional shipping charges may apply if you request that the order be shipped again.
If a refund is appropriate instead, non-refundable shipping charges and reasonable return-related costs may be deducted from the refund where permitted by law.
If the delivery problem resulted from an error attributable to us, we will be responsible for the appropriate costs of correcting the problem.
14. Gifts
Eligible physical products received as gifts remain subject to the same return period and eligibility requirements as other purchases. The return period is measured from the original delivery date.
Approved refunds are ordinarily issued to the original payment method used by the purchaser. We do not currently offer separate cash refunds or store-credit refunds directly to gift recipients.
Print-on-demand and other excluded products remain subject to their applicable restrictions.
15. How to Request a Return or Report a Problem
Before returning a product, please contact us through the Contact Us page on The Empty Medication Bag website.
Select the appropriate order, return, shipping, or product-problem reason and provide the requested information.
For a return, wait until we provide return instructions before mailing the product.
Do not mail products to our business address unless we specifically instruct you to use that address for your return.
Different products may require different return handling or destinations.
16. Refund Processing
After an eligible returned product is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method, generally within 5 business days after approval.
Your bank, credit card issuer, payment processor, or other financial institution may require additional time to post the refund to your account. Those processing times are outside our control.
17. Consumer Rights
This policy is intended to describe our standard return, cancellation, and refund practices. It does not exclude, restrict, or replace consumer rights that cannot legally be waived.
Depending on where you live, applicable law may provide additional rights concerning returns, defective goods, digital content, subscription cancellation, withdrawal periods, refunds, or other consumer protections.
Where mandatory law provides greater rights than this policy, the applicable legal requirements will control.
18. Contact Us
If you have questions about a purchase, return, refund, damaged product, delivery problem, digital product, or subscription, please use the Contact Us page on:
The Empty Medication Bag
Freyermuth Enterprises, Inc.
DBA The Empty Medication Bag
105 Sherwood Ct
Statesboro, GA 30461
USA