Shipping & Delivery
Last Updated: September 8, 2026
The Empty Medication Bag works to provide clear and reasonable shipping expectations for physical products purchased through our website. Because our store may include both stocked merchandise and products made and fulfilled through print-on-demand providers, processing times, shipping methods, and delivery dates can vary by product.
This Shipping & Delivery Policy explains where we ship, how orders are processed, how shipping charges and tracking are handled, and what to do if there is a problem with delivery.
1. Shipping Destinations
At this time, physical products are available for shipping only to supported addresses within the United States.
Availability may vary depending on the product, destination, carrier, and fulfillment provider. An address or destination is considered supported when an available shipping method is offered during checkout.
Digital products and subscriptions do not require physical shipping and may be subject to separate geographic restrictions or terms.
We may expand our physical-product shipping destinations in the future.
2. Order Processing
Processing time is the period between placement of an order and when the product is ready to be transferred to a carrier. It is separate from carrier transit time.
Standard Stocked Products
Standard stocked products are generally processed for shipment within 1–3 business days.
Business days generally exclude weekends and applicable holidays.
Processing times are estimates rather than guaranteed shipment dates. High order volume, product availability, holidays, or other circumstances may occasionally result in additional processing time.
Print-on-Demand Products
Some products sold by The Empty Medication Bag are produced specifically after an order is placed.
Production times for print-on-demand products vary depending on the product, fulfillment location, provider, order volume, and other factors.
Any production or delivery estimates displayed on the applicable product page, during checkout, or in order information should be considered estimates rather than guarantees unless expressly stated otherwise.
Print-on-demand production occurs before carrier transit begins.
Because print-on-demand orders may enter production shortly after checkout, changes or cancellations cannot be guaranteed after an order has been placed. Please review your product selections, quantities, sizes, colors, and shipping information carefully before submitting an order.
3. Shipping Methods and Delivery Estimates
Available shipping methods and any applicable delivery estimates are displayed during checkout when available.
Shipping options may vary depending on:
- the products ordered;
- the shipping destination;
- the fulfillment location;
- the fulfillment provider;
- carrier availability; and
- other factors affecting fulfillment or transportation.
Unless expressly identified as guaranteed, shipping and delivery dates are estimates only.
Total delivery time generally consists of:
Processing or production time + carrier transit time
A print-on-demand product, for example, may require several days of production before it is transferred to a carrier.
4. Shipping Charges
Applicable shipping charges are displayed during checkout before you complete your purchase.
Shipping costs may vary based on the products ordered, destination, shipping method, fulfillment provider, fulfillment location, and other applicable factors.
Promotional shipping offers, including any free-shipping promotion we may offer, are subject to the conditions disclosed with that particular offer.
5. Split Shipments and Multiple Fulfillment Locations
Products within the same order may be stocked, produced, or fulfilled from different locations or by different fulfillment providers.
As a result, a single order may:
- arrive in multiple packages;
- use different carriers;
- have multiple tracking numbers;
- have different processing or production times; and
- arrive on different dates.
Receiving one portion of an order does not necessarily mean that another portion is missing or delayed.
Please review all shipping notifications and tracking information associated with your order before reporting an item as missing.
Shipping charges may also reflect separate fulfillment when products cannot be combined into a single shipment.
6. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your shipping information before placing your order.
If you discover an error after submitting an order, contact us immediately. We will make reasonable efforts to correct the address when possible, but we cannot guarantee that an address can be changed after processing, production, or fulfillment has begun.
This is particularly important for print-on-demand products, which may enter production shortly after an order is placed.
If an incorrect or incomplete address provided by the customer results in delivery failure, return to sender, loss, or the need to reship an order, the customer may be responsible for additional shipping or related costs where permitted by applicable law.
If the addressing problem resulted from an error attributable to us or our fulfillment process, we will take appropriate steps to correct the problem.
7. Tracking and Shipping Notifications
When tracking is available, tracking information will generally be provided after an order or applicable portion of an order ships.
Orders fulfilled in multiple shipments may generate multiple shipping notifications and tracking numbers.
Tracking information may not become active immediately after a shipping label is created. A shipping notification or label creation also does not necessarily mean that the carrier has physically received the package at that time.
Once carrier tracking becomes available, it will generally provide the most current carrier-level information about the shipment.
8. Delivery Delays
Delivery dates and transit times are estimates unless a particular shipping service is expressly identified as guaranteed.
Delays may occur because of circumstances including:
- carrier disruptions;
- severe weather;
- holidays;
- unusually high order or shipping volume;
- fulfillment or production delays;
- transportation interruptions; or
- other circumstances outside our reasonable control.
If your order appears to be substantially delayed, please contact us through our Contact Us page. We can review the order and, when appropriate, work with the carrier or fulfillment provider to investigate.
A missed estimated delivery date does not necessarily mean that a shipment is lost and does not automatically result in a refund or replacement. The appropriate resolution will depend on the circumstances.
9. Lost or Missing Shipments
If tracking information suggests that a shipment may have been lost in transit, please contact us.
We will review the shipment and, when appropriate, work with the applicable carrier or fulfillment provider to investigate. Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other remedy.
Packages Marked Delivered
If tracking indicates that a package has been delivered but you cannot locate it, please first:
- check the delivery location carefully;
- check with household members;
- check with neighbors when appropriate;
- review any delivery information or photographs provided by the carrier; and
- check for notices or other information from the carrier.
If the package remains missing, contact us and we will help review the circumstances and available delivery information.
A replacement or refund may be provided when appropriate based on the circumstances and applicable law.
Suspected Theft After Delivery
If a package appears to have been stolen after confirmed delivery, please contact us.
Confirmed delivery does not automatically guarantee a replacement or refund for theft occurring after delivery. We will review the circumstances, available tracking or delivery evidence, carrier options, and applicable law to determine what assistance or resolution may be appropriate.
10. Special Delivery Instructions
Where our checkout process permits delivery information or special instructions, we will pass or use that information where reasonably possible.
However, we cannot guarantee that a carrier or fulfillment provider will follow special delivery instructions, such as requests to leave a package in a particular location or to contact the recipient before delivery.
Carrier-specific services—including package holds, shipment redirection, signature services, or post-shipment delivery changes—depend on the services and options offered by the applicable carrier.
We also cannot guarantee that the shipping method or delivery arrangements can be changed after an order has been placed.
11. PO Boxes, Military Addresses, and U.S. Territories
Shipping availability to PO Boxes, APO/FPO/DPO military addresses, and U.S. territories may vary depending on the product, destination, carrier, and fulfillment provider.
Some products or shipping methods may require a physical street address.
Available shipping destinations and methods are determined during checkout. If our checkout system does not offer a shipping method for a particular address, we cannot currently fulfill that physical-product order to that destination.
12. Refused and Undeliverable Packages
If an order is returned to us or our fulfillment provider because of:
- an incorrect or incomplete customer-provided address;
- refusal of delivery;
- failure to accept or collect a package; or
- another customer-related delivery issue,
we will review the available options.
Additional shipping charges may apply if you request that the order be shipped again.
If a refund is appropriate instead, non-refundable shipping charges and reasonable return-related costs may be deducted from the refund where permitted by applicable law.
If the delivery problem resulted from an error attributable to us or our fulfillment process, we will be responsible for the appropriate costs of correcting the problem.
13. Local Pickup
Local pickup is not currently offered unless it is specifically presented as an available option during checkout.
The business address listed on our website or legal documents should not be treated as a retail store, customer pickup location, or general return address.
Do not travel to or send returned merchandise to our business address unless we specifically instruct you to do so.
14. Freight Forwarders and Package Forwarding Services
Customers may use a supported U.S. freight-forwarding or package-forwarding address when our checkout system permits delivery to that address.
When an order is successfully delivered to the freight forwarder or package forwarding service at the shipping address supplied by the customer, any subsequent transportation arranged independently by the customer or forwarding service is outside our shipping process.
Subject to applicable law, we are generally not responsible for:
- loss occurring after delivery to the forwarding service;
- damage occurring during subsequent forwarding;
- delays during subsequent transportation;
- international customs charges, duties, or taxes arising from subsequent forwarding; or
- restrictions imposed by the ultimate destination country.
If an item was already damaged, defective, misprinted, or incorrect when originally delivered to the forwarding service, please contact us promptly. We may request reasonable documentation or photographs so that we can evaluate the issue under our Refund & Returns Policy.
15. Shipping Insurance
We do not currently advertise or sell a separate customer shipping-insurance program unless one is expressly offered during checkout.
If a shipment is lost or damaged during the original delivery from us or our fulfillment provider to the customer’s shipping address, please contact The Empty Medication Bag.
We will investigate the circumstances and provide an appropriate resolution under our policies and applicable law.
Any insurance, carrier claim, or other arrangement between us and a carrier or fulfillment provider does not change the customer’s rights under our policies or applicable law.
16. Changes to Shipping Practices
We may update our shipping destinations, fulfillment providers, shipping methods, processing estimates, or other shipping practices from time to time.
Changes will generally apply to orders placed after the updated practices take effect.
The shipping terms and information presented when an existing order was placed will generally continue to apply to that order, subject to necessary operational adjustments and applicable law.
We may use a different carrier, fulfillment facility, or similar fulfillment method when reasonably necessary to complete an existing order, provided doing so does not improperly reduce the customer’s rights.
17. Relationship to Our Refund & Returns Policy
Returns, refunds, damaged or defective products, print-on-demand return restrictions, digital products, subscription cancellations, and related matters are governed by our Refund & Returns Policy.
If you need to return an eligible product, contact us before sending it back. Do not send a product to our business address unless our return instructions specifically tell you to do so.
When we build the WordPress page, link Refund & Returns Policy in the first paragraph of this section to:
/refund-returns-policy/
18. Contact Us
If you have a question about shipping, tracking, delivery, a missing package, an incorrect shipping address, or another order-related issue, please use the Contact Us page on The Empty Medication Bag website.
When contacting us about an existing order, please provide your order number and enough information for us to identify and investigate the issue.
The Empty Medication Bag
Freyermuth Enterprises, Inc.
DBA The Empty Medication Bag
105 Sherwood Ct
Statesboro, GA 30461
USA
As with the Refund & Returns Policy, do not use this business address as a return or customer pickup location unless we specifically instruct you to do so.